Cancel 24+ Hours Before
Cancel at least 24 hours before the scheduled appointment start time to receive a full refund of the service payment made online.
Book with Confidence
We understand that plans can change. This policy explains when a customer may cancel an appointment and receive a refund.
Late Cancellation
Cancellations made less than 24 hours before the appointment are nonrefundable unless the stylist approves an exception.
Customer No-Show
Customers who do not attend a scheduled appointment without cancelling are not eligible for a refund.
Stylist Cancellation
If the stylist cancels the appointment, the customer will receive a full refund of the service payment made online.
Online Payments
Approved refunds are returned to the customer’s original payment method. The time required for the refund to appear may vary depending on the customer’s bank or card provider.
Pay at Appointment
FitMyBeauty does not collect payments made directly to stylists at an appointment and cannot issue an online refund for those payments.
Any amount already paid directly to a stylist must be resolved with that stylist.
Refund Review
FitMyBeauty reviews requests using the scheduled appointment time, cancellation records, communications, and applicable platform policies.
Need Assistance?
Submit a refund request from the applicable order in your account or email support@fitmybeauty.com.